Plant Guarantee:
- Reporting Problems: Please tell us about any issues within one week of receiving your plants.
- Replacement Conditions: We’ll consider replacing plants that have been taken out of their bags.
Delivery:
- How Often? We deliver weekly to most areas from Auckland to Christchurch.
- Rural Deliveries: For rural addresses, we use specialist freight companies.
- Ordering Time: Please order at least 10 days in advance.
- Delivery Schedule: Contact us to find out when we’ll be in your area.
Planting and Care:
- Bag Storage: Plants can stay in their bags for 4-6 months with daily watering.
- Yellow Leaves: This means the plant needs to be planted.
- Safe Storage: Keep bagged plants upright and secure.
Plant Terminology:
- “Grade”: This refers to the bag size, measured in liters (e.g., 45L). P18 = 10L, P28 = 15L or 17L.
- “Standard” (Std): This is the height where the plant is grafted onto the rootstock.
- “In Production” (IP): These plants are growing roots and will be available in a few months.
Ordering:
- Final Payment: The remaining balance is due before we send your trees.
- Upcoming Availability: Contact us to learn about plants that will be ready soon.
- Printed Catalogues: We offer free printed catalogues. Just ask!
Payment:
- Payment Methods: We’ll send you an invoice for online banking transfers. We also accept cash for pickups.
- Payment Restrictions: We don’t accept EFTPOS or credit cards.